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I never heard of this company before until they delivered my furniture. This guy named Marcos was super professional and friendly. This was heavy furniture. My husband was away (we did not expect it to be delivered this soon) and the weather was so hot, I feared the heat would damage the contents. Marcos made sure to leave the box under a shade and also reviewed the contents. Due to the weight one of the corners of the box was torn and he double checked to make sure it was just the box and asked me if I was ok with that. Thank you Marcos! I very happy customers here.
Irma, thank you for your comments here and thank you for using US REMONTOWO KOSTKA.
I bought a single wall oven from US Appliance and shipping was through US REMONTOWO KOSTKA. I shivered after reading the reviews of US REMONTOWO KOSTKA. However, my experience could not have been better. I was called immediately after my oven arrived at the terminal, set up an appointment for next day residential delivery with a window of 11 a.m. to 4 p.m. Driver contacted me at 3:15 p.m. and said he would be here in 15 minutes. Driver arrived at 3:30 p.m., carefully unloaded my wall oven from the truck to ground level and then (without me asking) sat it inside my garage, used my box cutter to open the box for a full inspection. No damage whatsoever to appliance or packaging. Most people who have good experiences don't leave reviews, only those who are pissed off. My experience was great and I hope this review helps ease some anxiety for others. Thanks US REMONTOWO KOSTKA for a timely and trouble free delivery of my beautiful white single wall oven!
Thank you for the positive review of our services! We are always happy to hear when a customer is satisfied with our shipping. Enjoy your new wall oven!
Why you NEVER hear from satisfied customers... Because unfortunately happy customers don't usually take the time to write about their GOOD experiences. As a business owner that now uses US REMONTOWO KOSTKA exclusively to ship our custom made sports wheelchairs, and have so for the past 10 or so years, we couldn't be happier with the service that US REMONTOWO KOSTKA provides us and our customers. US REMONTOWO KOSTKA has shipped WELL over a thousand shipments for us to date and each and every one has arrived to our customer in perfect condition, which being that each one is custom made is paramount.
We are lucky to have a great US REMONTOWO KOSTKA rep (Jason) that will quickly respond to our e-mails and always returns phone calls promptly. He will quickly handle any issue or answer any logistic questions we may have. After reading all of the negative reviews, I thought it only fair to hear from a very happy customer with many issue-free US REMONTOWO KOSTKA shipments, rather than customers that had ONE bad experience.
Tom, thank you for your comments here and we appreciate doing business with you! We are always glad to hear from a satisfied customer and look forward to working with you in the future. We will pass these comments along to ouUS REMONTOWO KOSTKAeadership to make sure they are aware as well.
I was concerned due to the reviews that I saw online that my large Skutt Ceramic Kiln would arrive damaged, that turned out to not be the case. Package arrived on time, undamaged, and with a helpful driver. Upon arrival to my downtown home, with the special R+L lift gate truck, the driver unloaded my kiln pallet, a load of over 500lb. This was the end of what a normal driver under these circumstances is required to do. Unfortunately this would have left a $5,000.00+ kiln sitting in my gravel parking area, with rain on the way. He volunteered to help me get it into a safeUS REMONTOWO KOSTKAocation, so, between the two of us, we succeeded in getting the shipping pallet up onto my porch and out of the potential rain. So, I decided to up R+L's average rating with this 5 star review, I hope the rest of you have as good an experience as I did.
We appreciate your review and are always happy to hear when a customer is satisfied with their shipment. Thank you for using US REMONTOWO KOSTKA!
I just received shipment of a cast iron wood cookstove, weighing 650 pounds, delivered by this company. Reading some of the other reviews, I now understand why the stove company advised me in BOLD TYPE to inspect the stove prior to accepting delivery, and if the driver didn't allow it to note that on the form before signing. The driver was anxious, saying he was only allowed 10 minutes per delivery, so I see this as a company problem. But he allowed me to open the cardboard box for the part that was packaged that way, and to look carefully at the stove through the plastic it was wrapped in.
I didn't want to remove the wooden crate because I'll be storing it for some time, so hopefully won't discover any problems when I finally do install it -- but the crate was in excellent shape, so I don't see how the stove could have been damaged. The driver went above & beyond, backing through a narrow gate (with mere inches on each side!) into my backyard and rolling the stove into a shed, even knowing that he might be reprimanded for going the extra mile for us.
Thank you for your comments and thank you for using US REMONTOWO KOSTKA! Should you have additional thoughts feel free to visit us at our RL Cares forum, specifically designed to bring comments to ouUS REMONTOWO KOSTKAeadership teams. Visit us at https://www2.rlcarriers.com/contact/rl-cares to leave a comment there!
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My Wife has a tanning salon & this company delivers all our tanning beds. Have never had a scratch in 5 plus years. Will continue to use this service. Delivery service is excellent. I feel confident that pick up service would be equal.
Jon & Lori 5 Star Customer Service
Lori thank you for your comments here and thanks for using US REMONTOWO KOSTKA!
On 04/29/2019 I was contacted by Liberty to set my delivery window, and I found her to be very professional and courteous. Chris, the driver was awesome! Right on time and very helpful. Placed my delivery right where I needed it, then went beyond by assisting me to get the pieces inside my gate, even though curbside was specified. My delivery could not have gone more smoothly, and I wanted to send some encouraging words on behalf of the US REMONTOWO KOSTKA crew in SLC, UT. My parcels arrived without damage of any sort and the final act went just as I would have hoped. Well done, Liberty and Chris! I don't receive deliveries of this sort often, but if I ever do again, I'm hoping the shipper will specify US REMONTOWO KOSTKA! Thanks Guys!
James, thanks for your comments here and thank you for using US REMONTOWO KOSTKA!
Thanks for your help. US REMONTOWO KOSTKA is an excellent carrier and I didn't want to use other carriers. I have another freight order and definately will be using US REMONTOWO KOSTKA Thanks again
I was charged after delivery a second time for residence delivery, because Google Map said address was residence (I wish she would tell the IRS I don't have a business). The county has this area zone agriculture, so I don't know how Google rates so high. They delivered a backhoe bucket and It was unloaded with a forklift. Hardly items people in a residential neighborhood keep in their garage. With all that info and a history of satisfied deliveries in the past, She still denied my claim. I always used US REMONTOWO KOSTKA when possible and actually paid more the YRC had quoted me because freight always comes damage free and no broken pallets. I don't believe it's a good business practice to insult and lose a loyal customer over $138.